12 days ago
Base Salary
$70k - $148k/yr
Responsibilities
- Provide cloud operations for Oracle National Security Realms and collaborate with customer support, service owners, and global engineering teams.
- Act as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
- Manage complex manual change-management tickets and execute changes safely with minimal service disruption.
- Onboard new services and tools, ensuring operational readiness and proper integration.
- Mentor and train SREs and maintain operational process and system-support documentation.
- Identify manual work, automate tasks, reduce toil, and enable continuous delivery and availability.
- Troubleshoot large interconnected systems and resolve incidents, service requests, alarms, and change requests.
- Drive change-management, continuous-integration, deployment, scalability, and production architecture practices.
- Support monitoring solutions, capacity planning, demand forecasting, performance analysis, and system tuning.
- Deploy and maintain AI infrastructure, including clustered GPUs and LLMs, and support model integration for customer solutions.
- Work a 24/7 shift rotation with nights, weekends, public holidays, and on-call duties.
Requirements
- Technology-related bachelor's degree and/or equivalent work experience.
- U.S. citizenship; certain assignments require maintaining TS/SCI with Poly security clearance.
- Residence in Austin, Texas or Reston, Virginia, as applicable to the role.
- Experience in mission-critical operations, technical support, NOC, or similar environments.
- Proficiency writing automation or services in Python, Bash/Shell, Ruby, Perl, JavaScript, Java, or Go.
- Deep knowledge of Linux internals and host-based networking, with familiarity with Linux or Unix systems.
- Familiarity with DNS, DHCP, HTTP, and TCP protocols.
- Experience with configuration management, monitoring solutions, change-management procedures, runbooks, alarms, and large-scale environments.
- Specific experience deploying AI infrastructure with clustered GPUs, deploying and maintaining LLMs, and understanding model integration for customer solutions.
- Strong communication, organization, learning, documentation, troubleshooting, and customer-satisfaction skills.
Benefits
- U.S. hiring range is $69,800 to $148,300 per annum, with possible bonus and equity eligibility.
- Medical, dental, vision, disability, life, and supplemental life insurance.
- Flexible spending accounts, commuter and parking benefits, 401(k) with company match, and financial planning and group legal services.
- Paid vacation, 11 paid holidays, paid sick leave, paid parental leave, and adoption assistance.
- Employee Stock Purchase Plan and voluntary auto, homeowner, and pet insurance benefits.
- The role generally accepts applications for at least three calendar days or while posted.
- The position requires 24/7 shift rotation, including nights, weekends, public holidays, and on-call duties.
Tech Stack
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.