Site Reliability Engineer
F5 Networks1 day ago
Seattle, WA, USA or San Jose, CA, USAEntry Level / Mid Level
Base Salary
$137k - $206k/yr
Responsibilities
- Monitor SaaS application metrics, logs, and alerts to identify and prevent service disruptions.
- Support a 24/7 operational model focused on SaaS availability and performance.
- Serve as a technical point of contact for customers, troubleshoot issues, and communicate solutions clearly.
- Triage, escalate, and own technical incidents through resolution.
- Analyze operational data and incident reports to provide insights to engineering teams.
- Design and implement automation, monitoring, alerting, and self-healing capabilities.
- Contribute to scalable infrastructure supporting AI inference workloads and improve platform reliability.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1–3+ years of experience in technical support, systems administration, or a similar role.
- Strong understanding of SaaS environments and cloud-based architectures, preferably AWS.
- Proficiency in at least one scripting language, such as Python.
- Understanding of web technologies including HTTP, REST APIs, and JSON.
- Experience with ticketing systems, troubleshooting, and analytical problem-solving.
- Preferred qualifications include Prometheus, Grafana, Terraform, cloud infrastructure, SRE practices, networking, PostgreSQL, Linux, and Kubernetes experience.
- Strong written and verbal communication skills and the ability to work independently and collaboratively.
Benefits
- Hybrid work arrangement.
- Support for a 24/7 operational model.
- F5 offers benefits and may provide incentive compensation, bonuses, and restricted stock units; details are provided through its benefits program.
Tech Stack
Categories
Site Reliability
About F5 Networks
F5, Inc. builds application delivery and security products for enterprises, service providers, and governments, spanning on‑premises, cloud, and edge environments. It sells software, hardware appliances, and SaaS subscriptions for load balancing, WAF, API security, DDoS protection, and traffic management, with support services. Founded in 1996 and headquartered in Seattle, the public company (NASDAQ: FFIV) expanded its portfolio through acquisitions including NGINX and Shape Security.