Software Product Support Engineer
Applied Materials29 days ago
Mumbai, IndiaSenior / Staff+
Responsibilities
- Act as a Tier 3 expert for complex software and platform issues and drive end-to-end resolution.
- Troubleshoot backend system flows across software, infrastructure, and system layers.
- Analyze and reproduce issues, perform root cause analysis, and develop preventive solutions.
- Operate and support containerized applications in Linux and Kubernetes environments.
- Collaborate with R&D, hardware, and DevOps teams on debugging, feature readiness, and system improvements.
- Contribute to CI/CD processes, monitoring, and production reliability.
- Support new product introduction, readiness validation, and training.
- Develop tools, documentation, and best practices to improve support efficiency and reduce escalations.
Requirements
- 8–14 years of experience in software support, backend systems, or DevOps.
- Strong troubleshooting skills in complex, multidisciplinary systems.
- Practical troubleshooting experience using agentic AI systems.
- Strong experience working with and troubleshooting Linux environments.
- Practical experience with cloud-native production environments, Docker, and Kubernetes.
- Familiarity with CI/CD, monitoring, and DevOps practices.
- Knowledge of Kubernetes operations, Prometheus, Grafana, ELK, Helm, or Terraform is advantageous.
- Scripting experience with Python, PowerShell, or Bash is advantageous.
- A background in software development, testing, or system integration is advantageous.
- Experience supporting global, production-critical environments is advantageous.
- Excellent communication and teamwork skills and fluency in English.
Benefits
- Full-time regular employment in India with a supportive learning and development culture.
- Location is listed as Mumbai, India and Bangalore, India.
- Up to 25% travel is required.
- Global collaboration with international teams and customers.
- Relocation eligible.
- Employee health, wellbeing, and professional development programs are available.
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.