4 days ago
Toronto, CanadaMid Level
Responsibilities
- Resolve incoming support tickets through extensive troubleshooting across multiple systems, features, and services.
- Perform software deployments in staging and production environments, including Tier-1 systems.
- Support operations and maintenance tasks, including coding and development of operational tools.
- Troubleshoot and resolve device-maintenance issues across global fulfillment-center sites.
- Create SOPs, knowledge bases, and processes for issues that lack defined procedures.
- Automate operations and streamline SOPs to reduce the engineering burden of device maintenance.
- Coordinate with engineering, deployment, and fulfillment-center teams to surface operational issues and prioritize features.
- Participate in time-sensitive worldwide deployments and provide support across North American and European time zones, including outside standard business hours.
Requirements
- At least 2 years of software development experience or at least 2 years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Preferred experience with web services, distributed systems, and web application development.
- Preferred experience troubleshooting and maintaining hardware and software RAID.
- Preferred experience with REST web services, XML, and JSON.
Benefits
- Comprehensive benefits may include medical, dental, vision, prescription, basic life and AD&D insurance.
- Benefits include Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other health and well-being resources.
- The role requires flexibility across North American, European, and worldwide deployment schedules, including work outside standard business hours.
- The stated work location is Toronto, Ontario, Canada.
Categories
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.