2 days ago
Toronto, Canada or Ottawa, CanadaStaff+
Responsibilities
- Lead, coach, and develop two Solutions Engineering teams and their leaders across SMB through Enterprise segments.
- Oversee technical discovery, solution design, demos, workshops, objection handling, competitive positioning, technical validation, closing, and sales handoffs.
- Establish repeatable demo frameworks and storytelling practices tailored to customer verticals, personas, use cases, and business outcomes.
- Ensure solution designs address camera, recorder, network, POS, hardware, appliance sizing, bandwidth, site readiness, and deployment requirements.
- Lead architecture discussions, site surveys, RFPs, security and compliance reviews, and pilot design with clear success criteria.
- Improve technical capability among Account Executives, channel partners, and installers, including partner-led scoping and installation practices.
- Partner with Product on customer requirements, technical gaps, competitive intelligence, and field readiness for launches.
- Use business and team metrics to improve deal progression, technical quality, organizational efficiency, and capacity allocation.
- Drive cross-functional initiatives, processes, technical standards, and an AI-first approach that scales the Solutions Engineering organization.
Requirements
- 8+ years of experience in Solutions Engineering, Sales Engineering, or Solutions Architecture.
- 3+ years of experience leading leaders.
- Experience supporting complex B2B SaaS or technical sales in enterprise and multi-location environments.
- Strong technical discovery, solution design, demo, storytelling, executive communication, and commercial capabilities.
- Experience tailoring technical messaging by persona, industry, and business outcome.
- Experience selling combined software and hardware solutions, such as physical security, video, networking, or IoT.
- Experience leading teams across multiple customer segments is preferred.
- Experience with physical security, video surveillance, networking, IoT, AI, or computer vision is preferred.
- Experience with channel partners, partner-led technical sales motions, or scaling pre-sales organizations is preferred.
- Candidates must undergo a criminal records check, be Canadian citizens or eligible to work in Canada, and comply with Solink security policies and standards.
Benefits
- Permanent, full-time position located in Ottawa or Toronto, with occasional travel to events and customer sites across North America.
- Flexible work arrangements are supported where the role allows.
- Meaningful equity is available to full-time, permanent employees.
- Fully paid health and dental benefits with no waiting period, plus a $500 health spending account.
- Monthly reimbursement for fitness, wellness, or mental health programs.
- Merit-based advancement, candid feedback, and social connection activities are offered.
Categories
Solutions Engineering
About Solink
Solink builds a subscription-based video intelligence platform that links security camera footage with POS and other operational data for retailers, restaurants, and multi-site businesses. Customers use it for loss and fraud prevention, incident investigation, and performance insights across locations, with searchable video tied to transactions. Founded in 2009 and headquartered in Ottawa, this privately held company is used by brands including McDonald’s and JYSK.