2 days ago
Pune, IndiaMid Level
Responsibilities
- Manage technical application maintenance and customer relationships for one to five Ivalua accounts.
- Qualify, troubleshoot, prioritize, and resolve customer requests involving application code and SQL.
- Analyze change requests, customer processes, and deviations; configure solutions and reduce custom code.
- Prepare and execute application upgrades, including code review, parameterization, testing, customer acceptance, production support, and anomaly follow-up.
- Perform application performance tuning and optimize SQL queries.
- Conduct customer meetings, provide training and technical support, participate in specification and configuration workshops, and communicate customer needs to R&D.
Requirements
- At least 4 years of experience with L3/L4 software product technical support processes.
- Experience developing in an object-oriented language, ideally C#, through projects, internships, work-study, or employment.
- Advanced SQL skills, including writing and optimizing queries.
- Experience in technical support; customer management experience is preferred.
- A university degree in BE/BTech or a master's degree in computer engineering, computer science, or a closely related field is preferred.
- Procurement-domain experience is an added advantage.
- Strong written and verbal communication, autonomy, prioritization, and multicultural collaboration skills.
Benefits
- Hybrid working model with three days per week in the office.
- Training and career development program.
- Snacks and weekly office lunches.
- International, diverse, and inclusive work environment.
- Regular social events, competitive outings, team running events, and musical activities.
Tech Stack
Categories
Solutions Engineering
