6 hours ago
Pune, IndiaMid Level
Responsibilities
- Serve as the dedicated technical contact for one to five customer accounts and manage customer satisfaction.
- Follow up on, qualify, prioritize, and troubleshoot customer requests, including code and SQL issues.
- Analyze change requests, customer processes, and deviations; parameterize solutions and reduce custom code.
- Prepare and support application upgrades, including testing, customer acceptance, production deployment, and anomaly follow-up.
- Perform application performance tuning, query optimization, and ongoing application maintenance.
- Train customers and partners on new and advanced products and provide technical support.
- Provide customer feedback to R&D and participate in customer specification and configuration workshops.
Requirements
- Minimum four years of experience with L3/L4 software product technical support processes.
- Development experience in an object-oriented language, ideally C#, gained through projects, internships, work-study, or employment.
- Expert-level SQL skills, including writing and optimizing queries.
- Experience in technical support; customer management experience is preferred.
- A university degree in BE/BTech or a master’s degree in computer engineering, computer science, or a closely related field is preferred.
- Experience working with AI and Claude Code is requested.
- Strong written and verbal communication skills and comfort working in a multicultural environment.
- Strong autonomy, prioritization, and customer relationship management skills.
Benefits
- Hybrid working model with three days per week in the office.
- Training and career development programs, including training and certification on the Buyer application.
- Office snacks and weekly lunches.
- International, diverse, and inclusive work environment.
- Regular social events, competitive outings, team running events, and musical activities.
Tech Stack
Categories
Solutions Engineering
About Ivalua
Ivalua builds a cloud-based spend and supplier management platform used by large enterprises and public-sector organizations to manage sourcing, contracts, procurement, invoicing, and supplier risk across the source-to-pay lifecycle. The company sells its software via a SaaS subscription and supports integrations with ERP and finance systems. Founded in 2000 and headquartered in Massy, Paris, it is privately held and operates globally.