Senior Consultant Salesforce
TTEC Digital10 hours ago
Hyderābād, IndiaSenior / Staff+
Responsibilities
- Lead client requirements elicitation discussions covering product functionality and system architecture.
- Perform gap-fit analysis, propose architecture designs, review technical and functional solutions, and support estimation and delivery planning.
- Review technical design, integration, development, configuration, customization, and required documentation.
- Translate solution design, configuration, development, integration, migration, and administration work for junior team members and monitor their development.
- Monitor and review solution delivery after development.
- Support ongoing project development by collaborating with cross-functional teams.
- Solve technical problems across varied political and geographic environments while managing multiple projects.
- Provide pre-sales capability, technical solutioning, implementation leadership, and team coaching and mentoring.
Requirements
- Engineering graduate with a proven track record in software engineering.
- 8–12 years of experience in the Salesforce ecosystem with expert-level understanding of Salesforce implementation consulting, design, configuration, development, and support.
- Experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, administration and configuration, Apex, Visualforce, APIs, Data Loader, and Lightning.
- Salesforce Platform Developer 1 and 2 certifications are desired.
- Experience with Agile methodology and running scrum forums.
- Strong verbal, written, presentation, and interpersonal communication skills, along with proven time-management ability in a fast-paced development environment.
- Highly motivated self-starter willing to go the extra mile.
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.