18 hours ago
San Mateo, CA, USAStaff+
Responsibilities
- Serve as a technical point of contact for creators, providing hands-on support, guidance, and best practices.
- Diagnose and resolve performance, stability, scalability, debugging, and profiling issues in live games and experiences.
- Own high-priority creator escalations and participate in an on-call rotation covering weekends and holidays.
- Partner with product and engineering teams on real-time responses to platform incidents and creator-impacting issues.
- Bridge communication between creators and internal teams with clear, transparent, and timely updates.
- Build internal tools and workflow automations using Python to improve response times, data visibility, and team efficiency.
Requirements
- 5+ years of experience in game development or interactive experience development.
- Bachelor’s degree in a technical field or equivalent practical experience.
- Hands-on experience building on Roblox or comparable creator platforms.
- Deep understanding of Roblox, Roblox Studio, and the creator ecosystem.
- Strong expertise in performance optimization, debugging, and profiling for live games or experiences.
- Proficiency in Lua for tooling, automation, or diagnostics.
- Experience with Roblox Studio workflows, tools, and production pipelines.
- Ability to collaborate across technical and non-technical teams and explain complex technical concepts clearly.
- Creator-first mindset with empathy, patience, professionalism, proactive ownership, and self-direction.
- Familiarity with Python, C#, and .NET is a plus.
Benefits
- Weekend and holiday on-call participation includes flexible scheduling and compensatory time off.
- Office-based roles are onsite Tuesday through Thursday, with optional presence on Monday and Friday.
- The role is based at the San Mateo, California headquarters for the stated hourly pay range.
Tech Stack
Categories
Solutions Engineering
About Roblox
Roblox builds a platform for user‑generated 3D experiences, offering Roblox Studio for creators and a social marketplace where players explore and interact across devices. Its business model centers on virtual currency (Robux) and subscriptions, platform fees paid to creators, and an expanding advertising offering. Founded in 2004 and headquartered in San Mateo, California, Roblox Corporation is publicly traded on the NYSE under the ticker RBLX.