5 months ago
San Mateo, CA, USASenior / Staff+
Responsibilities
- Serve as the primary technical partner to systems integrators and technology partners, enabling them to position, demo, and deliver Netomi solutions.
- Develop and deliver partner training, workshops, and certifications covering architecture, integrations, and deployment.
- Lead technical sales cycles, solution design, demonstrations, and hands-on proof-of-concepts with Sales, Alliances, and Field CTO teams.
- Prototype, build, adapt, debug, and troubleshoot solutions in live enterprise deal environments.
- Design scalable enterprise architectures using APIs, integrations, and AWS, Azure, and GCP.
- Translate customer and partner requirements into actionable technical solutions aligned with business outcomes.
- Build reusable demo environments, reference architectures, integration templates, playbooks, and other partner assets.
- Support partner-led technical delivery, ensure handoffs to Customer Success and Delivery teams, and standardize best practices.
- Represent Netomi as a technical expert and provide partner and customer feedback to Product and Engineering teams.
Requirements
- 6–10+ years of experience in Solutions Engineering, Solutions Architecture, or technical pre-sales roles.
- Strong hands-on experience with coding, APIs, integrations, and building real-world solutions and proof-of-concepts.
- Ability to prototype, debug, and adapt solutions in high-pressure deal environments.
- Experience creating repeatable technical assets and supporting smooth handoffs to Customer Success and delivery teams.
- Experience supporting enterprise sales cycles and engaging technical teams and executive stakeholders.
- Ability to translate complex technical concepts into clear business outcomes.
- Experience working with partners and systems integrators in co-sell motions.
- Strong understanding of AI/ML or LLM-based systems, cloud environments including AWS, Azure, and GCP, scalable system design, and integrations.
- Ability to communicate with C-suite stakeholders, work commercially to support revenue and deal closure, and operate with ownership in ambiguous environments.
Benefits
- Direct impact on revenue and strategic deals.
- Opportunity to scale a partner-led go-to-market motion.
- Opportunity to help define how Netomi is sold in the market.
Tech Stack
Categories
Solutions Engineering
About Netomi
Netomi builds an agentic AI platform for enterprise customer experience, automating support across chat, email, and voice through a no-code, SaaS model. Founded in 2016 and headquartered in San Mateo, it is used by global brands such as Delta Air Lines, United Airlines, and MetLife, and is backed by investors including WndrCo, Accenture Ventures, Adobe Ventures, Y Combinator, and Index Ventures.