9 hours ago
San Jose, CA, USASenior
Responsibilities
- Develop, enhance, and support Salesforce Service Cloud capabilities to improve operational efficiency and user experience.
- Gather requirements and design scalable Salesforce solutions with business stakeholders, architects, and IT partners.
- Build and maintain business process automation, custom applications, integrations, and reporting solutions.
- Create dashboards and analytics that provide operational insights and support strategic decision-making.
- Contribute to platform governance, deployment processes, release management, data quality, and operational excellence.
- Troubleshoot complex Salesforce platform and integration issues and drive long-term solutions.
- Lead Salesforce enhancements and automation initiatives and advise on the long-term technical direction of the platform.
Requirements
- Experience configuring, supporting, and enhancing Salesforce Service Cloud environments.
- Knowledge of Salesforce administration, security models, data management, and release management practices.
- Experience with Apex, Lightning Web Components, Flows, Salesforce reporting tools, and CRM Analytics.
- Experience designing reports, dashboards, and analytics, including Presenter Adaptive or Studio reports and dashboards.
- Familiarity with GitHub, source control practices, and CI/CD methodologies.
- Experience supporting or administering Varicent Incentive Management solutions.
- Familiarity with Agentforce and emerging Salesforce AI technologies.
- Experience integrating Salesforce with enterprise platforms and cloud applications using APIs, middleware, and modern integration patterns.
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
- Experience working in large-scale enterprise environments with cross-functional teams.
- Bachelor’s degree in computer science, information systems, engineering, or a related technical field, or equivalent practical experience.
- Listed professional certifications include Salesforce Certified Administrator, Platform Developer I and II, Service Cloud Consultant, Platform App Builder, and CRM Analytics and Einstein Discovery Consultant.
Categories
About AMD
AMD designs and sells CPUs, GPUs, and adaptive/embedded computing products for PCs, data centers, gaming, and edge devices. Its portfolio includes Ryzen and EPYC processors, Radeon and Instinct graphics, and adaptive SoCs from its Xilinx acquisition, sold to OEMs, cloud providers, and device makers. Founded in 1969 and headquartered in Santa Clara, it is a public company on NASDAQ and supplies semi-custom chips for major game consoles.