Forward Deployed Enablement Engineer - Customer Success

Palantir

over 1 year ago

London, United Kingdom

Entry Level / Mid Level

Responsibilities

Respond to and triage incoming support requests from internal and external teams.
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
Build with Foundry and AIP to enhance enablement operations and solve novel problems.
Collaborate with Product Development teams to tackle workflow problems and inform product improvements.
Partner with Business teams to understand and meet customer needs.
Participate in a 24/7 on-call rotation for critical customer-facing incidents.
Take ownership as the first responder to resolve issues and coordinate necessary expertise.

Background in Data Science, Computer Science, Engineering, or a related STEM field.
Equivalent relevant practical experience in a technical or engineering role.
Proficiency in one or more programming languages or data engineering frameworks such as Python, SQL, or Java.
Excellent written and verbal communication skills for effective interaction with stakeholders.
Strong creative problem-solving skills and adaptability in a dynamic environment.

Opportunities for personal growth and development based on individual strengths.
Encouragement of in-person work to foster connectivity and innovation.
Hybrid work options available for many teams, allowing for work-from-home flexibility.

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