almost 2 years ago
London, United KingdomMid Level
Responsibilities
- Respond to and triage support requests from internal and external teams.
- Guide customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to improve enablement operations and solve novel customer and internal problems.
- Collaborate with Product Development teams to resolve workflow and product issues and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation coordinating responses to critical customer-facing incidents.
- Act as the first responder to incidents, taking ownership and involving the appropriate experts to resolve problems.
Requirements
- Background in Data Science, Computer Science, Engineering, or STEM, or equivalent relevant practical experience in a technical or engineering role.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript, or JavaScript.
- Ability to learn continuously, work independently, and make decisions with minimal supervision.
- Strong written and verbal communication skills for working with technical and non-technical stakeholders.
- Strong creative problem-solving skills and comfort working in a rapidly changing environment.
Benefits
- In-person office work is encouraged, with many teams offering hybrid options of one or two work-from-home days per week.
- Some roles may allow remote work on an exceptional basis, subject to business needs and location requirements.
- Health and well-being programs and region-dependent employee offerings are available.
- Reasonable accommodations are available for applicants and employees with disabilities.
Categories
Forward Deployed
About Palantir
AI-powered automation for every decision. At Palantir, our software powers AI-driven decisions in critical government and commercial enterprises in the West, from the factory floors to the front lines. Our platforms feature advanced tools for data protection, governance, responsible use of AI, and civilian protection capabilities for defense applications. Dominate your most complex problems with Palantir.