Senior Software Engineer II
American Express1 day ago
Chennai, IndiaSenior
Responsibilities
- Design, develop, test, deploy, and support enterprise solutions on the ServiceNow platform.
- Build and enhance ServiceNow capabilities for Incident Management, Problem Management, Change Management, and CMDB.
- Own complex engineering initiatives from requirements and architecture through implementation and production support.
- Develop workflows, automation, business rules, integrations, data models, APIs, and reusable platform capabilities.
- Design integrations between ServiceNow and enterprise platforms using REST APIs, web services, events, and related technologies.
- Improve configuration data quality and usability for impact analysis, incident investigation, root-cause analysis, change risk assessment, automation, reporting, and operational decisions.
- Troubleshoot complex integration, data, performance, and production issues across multiple systems.
- Apply software engineering practices including application design, automated testing, code review, deployment, source control, and production support.
- Define technical standards and reusable patterns while improving maintainability, scalability, security, performance, and upgradeability.
- Partner with architects, SRE, Application Support, Operations Engineering, process owners, and application teams on platform architecture and technical roadmaps.
- Mentor Associate Engineers and other team members through code reviews, technical discussions, pairing, and collaboration.
- Identify opportunities to simplify, standardize, automate, and replace manual or one-off solutions.
Requirements
- 5+ years of professional software engineering or platform engineering experience.
- Significant hands-on experience developing solutions on the ServiceNow platform.
- Hands-on experience with ServiceNow Incident Management, Problem Management, Change Management, and CMDB capabilities.
- Strong understanding of ServiceNow development practices, platform architecture, workflows, integrations, APIs, and data models.
- Working knowledge of ITIL and ITSM processes.
- Experience developing or integrating CMDB capabilities that support ITSM workflows and operational decision-making.
- Strong software engineering fundamentals, including application design, APIs, data structures, automated testing, source control, and CI/CD.
- Experience with JavaScript and technologies in the ServiceNow development ecosystem.
- Experience designing and consuming RESTful APIs and web services.
- Experience developing and supporting production applications in a large enterprise environment.
- Ability to independently troubleshoot complex technical, data, integration, and production issues.
- Strong communication skills and the ability to influence technical decisions across teams.
- ServiceNow development, implementation, or architecture certifications.
- Experience with ServiceNow IntegrationHub, Flow Designer, CSDM, Event Management, Discovery, Service Mapping, or related platform capabilities.
- Experience with Git, Jenkins, or comparable CI/CD technologies.
- Familiarity with cloud and open-source technologies.
- Experience with Site Reliability Engineering or application support organizations is preferred.
- Experience in financial services or another highly regulated technology environment is preferred.
- Ability to mentor less-experienced engineers, communicate technical tradeoffs clearly, and balance delivery with quality, reliability, security, and maintainability.
Benefits
- Competitive base salaries and bonus incentives.
- Financial-well-being and retirement support.
- Medical, dental, vision, life insurance, and disability benefits, depending on location.
- Flexible hybrid, onsite, or virtual working arrangements depending on role and business need.
- Paid parental leave policies, depending on location.
- Access to global onsite wellness centers staffed with nurses and doctors, depending on location.
- Free confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
Tech Stack
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.