1 month ago
Base Salary
$205k - $270k/yr
Responsibilities
- Design, develop, and maintain scalable backend architectures for Cresta’s AI Agent solutions and proprietary models.
- Collaborate with frontend and machine learning engineers to integrate AI Agents into customer solutions.
- Lead initiatives that improve backend scalability, reliability, and availability in production.
- Optimize server response times and process large volumes of data efficiently.
- Implement security measures, cost-reduction strategies, and performance improvements in backend systems.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- At least 5 years of experience in backend system architecture, cloud services, or related technology fields.
- Proficiency designing and maintaining robust APIs, including understanding of gRPC and REST.
- Experience with Virtual Agent or AI Agent systems.
- Experience with high-performance database schema design and query optimization using SQL and NoSQL databases.
- Experience deploying containerized applications with Kubernetes and Docker in microservices architectures.
- Experience with AWS, Azure, or Google Cloud and understanding of cloud security and compliance standards.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off.
- Paid parental leave for all new parents.
- Retirement savings plan.
- Remote work setup budget.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.
- Remote work support is available, with onsite commuter benefits where applicable.
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.