Machine Learning Engineer, Agentic AI Harness & Quality - Moveworks
ServiceNow28 days ago
Base Salary
$140k - $217k/yr
Responsibilities
- Apply software engineering, machine learning, and compound AI system engineering to improve Moveworks’ agentic AI platform.
- Improve agent behavior by increasing end-user utility and reducing misbehavior in customer environments.
- Develop AI harness capabilities including agent cognitive architecture, evaluation benchmarks, context engineering, generative UI, dynamic orchestration, multimodal I/O, multilingual support, conversational memory, reasoning, summarization, grounding, verifiability, deployment safety, and self-learning.
- Research ML and LLM developments and open-source models, conduct experiments, and productionize scalable solutions.
- Build production-quality, unit-tested software and rigorously evaluate model, prompt, and other tunable-system changes.
- Partner with web and chat platform engineering teams to turn AI harness improvements into user-facing experiences.
Requirements
- Experience as a software engineer with machine learning expertise and the ability to solve problems end to end with machine learning.
- Strong understanding of model evaluation fundamentals, especially for text generation, text classification, and non-uniform sampling.
- Knowledge of deep learning architectures, algorithms, and leading large language models.
- Ability to program in Python and/or Go in a Mac development environment.
- High standards for training and evaluation data quality, including attention to detail.
- Ability and motivation to deliver production-grade, fully tested code and take ownership of challenging projects.
Benefits
- Base pay of 139,700-216,500, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Required-in-office work persona in the AMS - North America and Canada region.
- Regular employee position.
Categories
About ServiceNow
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