21 days ago
Brasília, BrazilStaff+
Responsibilities
- Lead the design and delivery of complex ServiceNow solutions aligned with business requirements, platform standards, and industry best practices.
- Advise customers on ServiceNow leading practices, platform maintainability, future upgrades, and long-term success.
- Drive large-scale implementations, integrations, and complex deployments across multiple workstreams and stakeholders.
- Conduct customer workshops, assess current-state processes, define future-state capabilities, and translate requirements into technical solutions.
- Provide technical governance, code oversight, solution reviews, and quality assurance for project deliverables.
- Identify and mitigate project risks, resolve complex technical challenges, and ensure successful solution outcomes.
- Mentor and coach Technical Consultants, Senior Technical Consultants, and junior team members.
- Stay current with ServiceNow innovations, AI capabilities, platform enhancements, and industry trends.
Requirements
- At least 8 years of experience in professional services, consulting, or a ServiceNow implementation environment.
- Proven expertise designing and delivering ServiceNow solutions across enterprise environments.
- Strong experience gathering requirements, facilitating workshops, and translating business needs into technical specifications and user stories.
- Deep knowledge of ServiceNow platform architecture, workflows, integrations, and implementation best practices.
- Demonstrated ability to lead complex deployments, technical governance activities, and cross-functional delivery teams.
- Experience identifying, analyzing, and resolving complex technical and business challenges.
- Strong communication and stakeholder management skills with technical and business audiences.
- Experience using AI tools and AI-driven insights to optimize workflows, improve decision-making, and deliver business value.
- Active ServiceNow certifications aligned to supported workflows.
- Preferred qualifications include multiple ServiceNow Certified Implementation Specialist certifications, ServiceNow AI and automation experience, enterprise integration expertise, large-scale transformation leadership, mentoring experience, and domain expertise in ITSM, ITOM, CSM, HRSD, SecOps, or GRC.
Benefits
- Hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed.
- Up to 50% travel may be required based on project and client needs.
- Work arrangements may change based on project assignment, customer requirements, and business needs.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant