15 days ago
Brasília, BrazilStaff+
Responsibilities
- Lead the design and implementation of complex ServiceNow solutions using platform best practices and technical standards.
- Partner with clients to assess current-state processes, define future-state solutions, and align technical outcomes with business objectives.
- Provide technical leadership across large-scale implementations, integrations, and enterprise transformation programs.
- Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle.
- Mentor and coach consultants and technical team members while promoting knowledge sharing and continuous improvement.
- Support platform adoption, change management, and long-term solution success across enterprise initiatives.
Requirements
- 8+ years of experience in a professional services, consulting, or enterprise technology environment.
- Strong hands-on expertise designing and implementing ServiceNow solutions in complex enterprise environments.
- Demonstrated experience leading large-scale technical programs, integrations, and cross-functional delivery teams.
- Industry domain expertise within ServiceNow workflow areas and related business processes.
- Experience leveraging AI-powered tools, automation, or AI-driven insights to improve business outcomes, decision-making, and service delivery.
- Effective communication skills with technical and executive stakeholders.
- ServiceNow certifications aligned with relevant workflow areas.
- Willingness and ability to travel up to 50% based on client and business requirements.
- Experience serving as a trusted advisor for enterprise ServiceNow transformation initiatives is preferred.
- Expertise in platform adoption, change management, technical strategy, governance, and stakeholder or partner influence is preferred.
- Strong analytical and problem-solving skills and experience mentoring consultants or developing technical teams are preferred.
Benefits
- Hybrid work arrangement requiring attendance in a client or Cognizant office as needed.
- Wellbeing programs intended to support work-life balance.
- Travel of up to 50% may be required based on client and business requirements.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant