Senior Software Engineer
ServiceNow2 days ago
Base Salary
$143k - $243k/yr
Responsibilities
- Build scalable, clean, reusable applications and integration solutions using the ServiceNow platform and related technologies.
- Own software components from design and implementation through test automation, deployment, and delivery.
- Design and develop maintainable components with strong performance and reliability.
- Lead technical initiatives from planning through deployment and improve existing applications and services.
- Evaluate new ServiceNow features and develop proofs of concept and prototypes for architectural and design decisions.
- Establish best practices for platform development, integrations, and performance optimization.
- Share engineering and quality practices and mentor engineers to support technical excellence and professional growth.
Requirements
- At least 5 years of software engineering experience with a record of technical direction adopted beyond the immediate team.
- Effective and accountable use of AI coding assistants and agents.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, and software development across front-end, server-side, and relational data systems.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience for customer-facing systems, including ownership of systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred: experience with AI coding tools such as Claude or Codex and CRM domain knowledge.
Benefits
- Base pay is $143,200-$243,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas may apply depending on the role and location.
- Regular employee position in the AMS - North America and Canada region with a flexible work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.