Software Engineer - Federal
ServiceNow2 days ago
Santa Clara, CA, USAMid Level / Senior
Base Salary
$126k - $160k/yr
Responsibilities
- Design, develop, test, and deliver full-stack features for the Strategic Portfolio Management suite.
- Build generative and agentic AI features for planning workflows, insights, and user experience.
- Use AI tools for code generation, testing, debugging, documentation, and code review while validating output for correctness, security, and maintainability.
- Partner with product managers to translate customer needs into technical solutions and evaluate user value, complexity, and delivery trade-offs.
- Participate in code reviews, design reviews, release activities, and team engineering practices.
- Investigate production issues, handle P1 escalations during US business hours, and drive root-cause analysis and preventive fixes.
- Contribute to platform security, WCAG accessibility, and product quality improvements.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field plus 3–5 years of professional software engineering experience, or a related master’s degree plus 2–3 years of experience.
- U.S. citizenship or lawful permanent residency is required for federal contract eligibility.
- Experience building full-stack applications with modern UX frameworks, JavaScript or TypeScript, and a server-side language such as Java or Python.
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
- Demonstrated use of coding assistants, LLM-based tools, or AI-enabled testing to improve engineering productivity, with judgment about when to verify AI output.
- Ability to balance user value, usability, technical design, and quality risk when developing solutions.
- Strong communication skills and ability to collaborate with product, QE, and platform partners.
- Familiarity with developing accessibility-compliant products using WCAG.
Benefits
- Base benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a flexible work persona within ServiceNow’s distributed work model; work arrangements may be flexible, remote, or office-based depending on location and role eligibility.
- This is a regular employee position.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.