2 days ago
Bethesda, MD, USA +3 moreStaff+
Base Salary
$110k - $260k/yr
Responsibilities
- Design, develop, and operate automation, self-service tools, dashboards, and data pipelines that scale Correction of Error workflows and reduce manual follow-up.
- Lead and moderate weekly GEICO-wide Correction of Error reviews for qualified high-severity incidents.
- Improve the enterprise-wide COE process and raise the quality of root cause analysis, action items, and follow-through.
- Provide hands-on technical leadership for system design, architecture, COE automation, and incident tooling.
- Coach application engineering teams on incident analysis, clear incident explanations, and complete high-quality COEs.
- Use logs, metrics, traces, and observability data to conduct root cause analysis across distributed systems.
- Identify and address incident-related gaps in alerts, monitoring, runbooks, testing, and deployment controls.
- Analyze incident patterns across COEs and share reliability and prevention insights with engineering teams and leadership.
- Partner with application engineering, platform, SRE, and operations teams to drive technology strategy, roadmaps, accountability, and continuous improvement.
- Lead and manage high-severity incidents and participate in a 24x7 on-call rotation for production support of mission-critical systems.
Requirements
- 10+ years of professional software engineering experience, preferably in platform engineering, reliability engineering, backend engineering, distributed systems, or operational tooling.
- 8+ years of experience with architecture, design, system reliability, scalability, and technical leadership for production systems.
- 6+ years of experience with open-source frameworks, modern engineering practices, or platform technologies.
- 4+ years of experience with Azure, AWS, GCP, another cloud provider, or equivalent complex hybrid-environment experience.
- Hands-on proficiency in multiple programming languages, including Go, Java, Python, and C#, for production-grade full-stack applications on Kubernetes and serverless technologies.
- Experience with SQL and NoSQL technologies, data pipelines, analytics, dashboards, operational metrics, trends, and KPIs.
- Experience with OpenTelemetry, observability platforms, incident management platforms, and high-severity production incident response.
- Experience improving incident, post-incident review, or reliability processes at scale through automation, data, and cross-team influence.
- Deep incident forensics and root cause analysis skills, plus strong understanding of observability, reliability engineering, incident management, and post-incident improvement practices.
- Strong software engineering fundamentals, distributed-systems design, architecture decision-making, communication, coaching, and technical leadership skills.
- Demonstrated ownership of mission-critical systems operating in 24x7 production environments.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.
- Ability to communicate professionally, influence outcomes across complex organizations, and perform effectively under production pressure.
Benefits
- Personalized development programs, mentorship, and certification assistance.
- Inclusive and collaborative culture with benefits and flexibility intended to support employee well-being and future goals.
- The role requires participation in a 24x7 on-call rotation and production support for mission-critical platforms.
- GEICO states that it will not sponsor a new applicant for employment authorization for this position.
Tech Stack
Apache SparkApache SupersetAWSAzureC#DatadogGoGoogle Cloud PlatformGrafanaJavaKubernetesPythonSplunkSQL
Categories
Site Reliability
About GEICO
GEICO sells auto and other personal lines insurance to U.S. consumers through a primarily direct-to-consumer model via web, mobile, and phone, with some local agents. Its products include car, motorcycle, RV, boat, homeowners, renters, condo, umbrella, and commercial auto coverage, plus roadside assistance. Founded in 1936 and headquartered in Bethesda, Maryland, GEICO is a subsidiary of Berkshire Hathaway and is among the largest auto insurers in the United States.