Principal Software Engineer, Site Reliability (Agentforce Ops)
Salesforce1 day ago
Base Salary
$197k - $345k/yr
Responsibilities
- Own the reliability roadmap for major product areas and scale systems toward highly available, global enterprise operation.
- Provide Principal-level technical leadership, architectural guidance, mentorship, and cross-functional collaboration.
- Maintain and improve automated environments using an infrastructure-as-plugins model.
- Support AI/ML infrastructure scaling, including GPU resources and data pipelines.
- Harden observability and production operations by building preventative tooling and telemetry.
- Perform SQL optimization, API latency analysis, and cross-service performance engineering.
- Use AI development tools such as Claude Code and Codex to automate operational work and accelerate infrastructure delivery.
Requirements
- Require 9+ years of experience in SRE, production engineering, or backend engineering focused on operations and scale.
- Demonstrated experience scaling a product through a high-growth phase and managing associated technical debt and architectural changes.
- Expert production-grade coding ability in Golang, TypeScript, or Python.
- Strong proficiency with Kubernetes, Terraform/OpenTofu, and AWS, GCP, or Azure.
- Demonstrated experience with SLO-based monitoring and alerting, distributed systems, and debugging interactions among microservices, databases, and AI agents.
- Experience leading initiatives and collaborating within a senior team of Principal engineers with substantial autonomy.
- Preferred: M.S. in Computer Science or equivalent practical experience.
- Preferred: PostgreSQL at scale, including partitioning, indexing, and query tuning.
- Preferred: Temporal, Istio, Prometheus, Grafana, PagerDuty, Elasticsearch, or Typesense experience.
- Preferred: familiarity with Salesforce infrastructure, Hyperforce, or Data Cloud.
- Strong communication, ownership, collaboration, and technical leadership abilities are expected.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The role may be eligible for incentive compensation, equity, and benefits.
- The stated base salary range is $197,300-$313,700 annually, or $237,700-$344,700 annually in select San Francisco and New York City metropolitan-area locations.
Tech Stack
AWSAzureElasticsearchGoGoogle Cloud PlatformGrafanaIstioKubernetesPostgreSQLPrometheusPythonSQLTerraformTypeScript
Categories
DevOpsSite Reliability
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.