1 day ago
Base Salary
$91k - $252k/yr
Responsibilities
- Architect and design enterprise compute and hypervisor platforms across hardware, operating systems, virtualization, cloud orchestration, and container orchestration layers.
- Define automation standards for bare-metal provisioning, lifecycle management, server imaging, firmware management, patching, and hardware validation.
- Design and implement Bare Metal as a Service capabilities and Kubernetes platforms on bare metal.
- Build infrastructure-as-code, GitOps, and CI/CD automation for infrastructure updates, upgrades, testing, and rollback.
- Design PXE-based provisioning environments using Redfish APIs and automate operating-system and hypervisor deployments.
- Troubleshoot storage, Kubernetes, hypervisor, networking, and Linux issues and participate in on-call escalation support.
- Create technical design documentation, build guides, and operational handoff materials while partnering with operations, network, storage, and platform teams.
- Guide junior engineers and collaborate across multidisciplinary and global teams on operational best practices.
Requirements
- At least 6 years of experience in infrastructure engineering, platform engineering, or DevOps focused on compute system design.
- Proven experience designing and automating bare-metal compute environments at scale, including PXE boot, network-based operating-system provisioning, and automated server imaging.
- Experience implementing or supporting Bare Metal as a Service platforms and using Redfish APIs for hardware provisioning and lifecycle operations.
- Deep enterprise experience with Ubuntu Linux, KVM hypervisors, SUSE Harvester, OpenStack, and production Kubernetes clusters.
- Experience with enterprise compute hardware platforms including Cisco UCS, Dell PowerEdge, Supermicro systems, and HPE.
- Proficiency with infrastructure-as-code tools such as Terraform and Ansible, plus strong scripting skills in Python or Bash.
- Experience building or supporting infrastructure and platform automation pipelines and producing structured technical design documentation.
- Bachelor’s degree in computer science or equivalent professional experience.
- Preferred qualifications include OpenStack and Ubuntu KVM administration, Kubernetes on bare metal, CIS/NIST practices, ITIL certifications, telco or edge-cloud experience, Ubuntu certifications, CKA or CKS certification, and a master’s degree in a related field.
Benefits
- Hybrid work arrangement requiring three days per week in the Dallas office on Tuesday, Wednesday, and Thursday.
- Health, dental, and vision coverage beginning on the first day of employment, with Five9 covering the employee portion and contributing toward dependent coverage.
- Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
- Mental-health support resources for employees and covered dependents.
- Employee stock purchase plan, paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.
- Opportunities to work on complex private-cloud infrastructure challenges with modern tools, frameworks, and upstream projects.
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).