1 month ago
Lisbon, PortugalMid Level
Responsibilities
- Contribute to LLM agents, retrieval, and event-intelligence features operating on high-volume, real-time data.
- Build and maintain prompt orchestration, agent orchestration, retrieval pipelines, tool and API integrations, and inference services.
- Write code, add tests, and improve observability while considering latency, throughput, cost, and reliability.
- Help move AI features from prototype to production and support evaluation and monitoring loops.
- Partner with platform, product, and applied-research teams to turn requirements into working code.
- Develop through code review, pairing, mentorship, and progressively greater ownership.
Requirements
- At least 2 years of software engineering experience building and shipping production software.
- A degree in computer science or a related field, or equivalent practical experience.
- Solid programming fundamentals and comfort working across application code and AI/model code.
- Hands-on experience building real applications with LLMs, prompting, retrieval, or agent frameworks.
- Some exposure to distributed systems and reliable software operation at scale.
- Strong communication and collaboration skills.
- Personal, academic, or internship projects involving LLM applications, agents, RAG, or backend services are welcome.
- Exposure to AWS, GCP, Azure, containers, or Kubernetes is preferred.
- Familiarity with LLM APIs, LangChain, LlamaIndex, vector databases, Kafka, or Airflow is preferred.
- Interest in agentic systems, LLM evaluation and guardrails, anomaly detection, or event correlation is preferred; open-source contributions are a plus.
Benefits
- Hybrid work model with flexibility within PagerDuty’s established office locations, subject to eligible-location restrictions.
- Competitive salary, comprehensive benefits, flexible work arrangements, company equity, and an employee stock purchase program.
- Retirement or pension plan, paid vacation, paid holidays and sick leave, and companywide paid wellness and hibernation days.
- Paid parental leave of up to 22 weeks for the pregnant parent and 12 weeks for the non-pregnant parent, subject to local standards.
- 20 hours of paid volunteer time off per year, company-wide hack weeks, and mental wellness programs.
Tech Stack
Categories
About PagerDuty
PagerDuty builds a subscription SaaS platform for incident response, on‑call management, AIOps, and workflow automation used by DevOps, IT, SRE, security, and support teams. Its cloud service centralizes alerts, orchestrates real-time response, and integrates with monitoring and ticketing tools. Founded in 2009 and headquartered in San Francisco, the public company (NYSE: PD) counts 60 of the Fortune 100 among its customers, including Netflix and Cisco.