Staff Site Reliability Engineer
Early Warning Services7 days ago
San Francisco, CA, USA or Scottsdale, AZ, USAStaff+
Base Salary
$124k - $198k/yr
Responsibilities
- Improve reliability, resilience, scalability, observability, recoverability, performance, and operational readiness across production services.
- Develop automation and reusable engineering patterns for building, testing, deploying, observing, operating, and recovering services.
- Define and improve SLIs, SLOs, error budgets, monitoring, alerting, dashboards, and service-health instrumentation.
- Identify systemic production issues and improve code, architecture, tooling, automation, and engineering practices.
- Participate in or lead incident response, troubleshooting, service restoration, post-incident learning, and on-call improvements.
- Provide technical leadership and escalation support for complex incidents and cross-team reliability problems.
- Reduce operational toil and manual intervention through software, automation, reusable patterns, and better engineering practices.
- Mentor engineers, transfer knowledge, and drive technical decisions across teams without formal authority.
Requirements
- Typically 8+ years of relevant professional experience in software engineering, SRE, systems engineering, cloud/platform engineering, DevOps, infrastructure engineering, or a comparable discipline.
- Experience with software development or scripting using Python, SQL, Shell, Java, and Spring Boot.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, infrastructure, networking, Linux/Unix, and modern application architectures.
- Experience with Splunk, AppDynamics, OpenTelemetry, Honeycomb, Grafana, Linux, and Cloudera Manager.
- Experience monitoring and optimizing clustered environments including HBase, Kafka, Solr, and Cloudera-managed Hadoop clusters.
- Preferred experience with AWS or another major cloud platform, highly available production software, distributed systems, CI/CD, Infrastructure as Code, containers, orchestration, incident management, performance analysis, capacity management, resilience testing, disaster recovery, and operational readiness.
- Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
- Demonstrated analytical, problem-solving, communication, collaboration, technical leadership, and mentoring skills.
Benefits
- Hybrid work model.
- Medical, dental, and vision coverage, plus HSA and FSA options.
- 401(k) plan with a 100% company safe-harbor match on the first 6% deferred, immediately upon eligibility.
- Flexible Time Off for exempt employees or generous PTO for non-exempt employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of paid parental leave.
- Maven Family Planning support for fertility, adoption, surrogacy, pregnancy, postpartum, pediatrics, and returning to work.
Tech Stack
Apache HadoopApache HBaseApache KafkaAWSAzureGoogle Cloud PlatformGrafanaJavaLinuxOracle CloudPythonSplunkSpring BootSQL
Categories
Site Reliability
About Early Warning Services
Early Warning Services builds payment networks and fraud/risk mitigation solutions for U.S. banks and credit unions. It operates the Zelle peer-to-peer payments network and is rolling out Paze, a digital wallet, alongside identity verification and account risk services. Headquartered in Scottsdale, Arizona, it is owned by a consortium of major U.S. banks and partners with thousands of financial institutions nationwide.