5 months ago
Remote, United StatesSenior
Base Salary
$115k - $158k/yr
Responsibilities
- Lead development efforts with a small team to create, improve, and maintain speech technology applications.
- Own the full software lifecycle, including requirements gathering, system design, implementation, deployment, and change-control documentation.
- Develop and migrate mixed C/C++ and Golang code, including secure Linux and Docker container development.
- Design, implement, and optimize real-time audio processing pipelines integrating ASR engines and TTS systems.
- Troubleshoot networking and RTP/SIP-level audio transport issues in production environments.
- Maintain and improve the performance, stability, scalability, and efficiency of multithreaded, multiprocess software.
- Interface with customer support and QA teams to identify features and resolve bugs.
- Architect new components, features, and services and contribute to the platform roadmap and strategic planning.
- Provide technical leadership and mentorship to junior and mid-level engineers.
Requirements
- 8+ years of relevant industry experience, including at least 2 years working directly on production speech or real-time audio systems.
- Deep professional production proficiency in C/C++ and Golang.
- Hands-on production experience with ASR engines or TTS pipelines.
- Highly optimized multithreaded and multicore coding skills.
- Understanding of DevOps, build automation, and different types of testing.
- Familiarity with Git version control, branching, pull requests, and merging.
- Experience with at least one major cloud environment, such as AWS.
- Knowledge of advanced software algorithms and the ability to troubleshoot complex interrelated systems.
- Experience working across programming languages and technologies and following Secure Software Development Lifecycle practices.
- Ability to translate complex business requirements into detailed system designs and implementation plans.
- Preferred experience with container technologies and Kubernetes.
- Preferred networking experience with RTP, SIP, or VoIP protocol implementation or debugging in production audio pipelines.
- Preferred familiarity with DSP concepts including sample rates, codecs, voice activity detection, and noise suppression.
- Some Python experience is preferred.
- Familiarity with RabbitMQ, Redis, Postgres, Confluence, and Jira is preferred.
Benefits
- Employer-paid health insurance for employees and eligible dependents.
- Profit Interest Units or incentive compensation.
- Unlimited vacation policy.
- 401(k) with company match.
- Short-term disability insurance.
- Group life and AD&D insurance.
- Supportive, diverse, respectful, and collaborative workplace culture.
- Remote workforce arrangement.
- Opportunities to serve and educate students through the affiliated Create A Loop nonprofit.
Tech Stack
Categories
About Capacity
Capacity builds an AI-powered support automation platform for enterprises, offering virtual agents, agent assist, and workflow automation across chat, SMS, voice, email, web, and help desk tools. It sells its software as a SaaS subscription and has expanded via acquisitions (including Linc, SmartAction, LumenVox, Textel, Verbio, and YouCanBookMe). Founded in 2017 by David Karandish and Chris Sims within the Equity.com incubator, the company is headquartered in the St. Louis, Missouri area.