Site Reliability Engineer II, Payments Technology
JPMorgan Chase5 hours ago
Singapore, SingaporeMid Level
Responsibilities
- Own and operate critical payment services and cloud infrastructure to ensure availability, resiliency, performance, and operational stability.
- Drive monitoring, observability, incident management, problem management, and continuous service improvements.
- Use Datadog, CloudWatch, and enterprise observability tooling to detect, diagnose, and prevent customer-impacting issues.
- Lead incident recovery, conduct root cause analysis, and implement permanent corrective actions.
- Automate operational processes and develop self-healing capabilities to eliminate toil.
- Improve service-level indicators, objectives monitoring, alerting, and reliability transparency.
- Apply authorized AI capabilities to incident triage, troubleshooting, runbook drafting, and post-incident analysis with appropriate validation and data controls.
- Develop expertise in payment transaction flows and identify reliability risks across the payment lifecycle.
Requirements
- Bachelor’s degree in Computer Science, Cybersecurity, Data Science, or a related discipline.
- At least 2 years of formal training or certification in software engineering concepts.
- Ability to code in at least one programming language.
- Experience maintaining cloud-based infrastructure and familiarity with site reliability concepts and practices.
- Experience with observability and monitoring tools and techniques.
- Experience using AWS and integrating it with Datadog.
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validating recommendations for correctness, risk, resiliency, security, and auditability.
- Exposure to ITIL processes and continuous integration and continuous delivery practices and tooling.
- Preferred: public cloud experience and AWS Certification.
- Preferred: experience in banking and payment domains, including SWIFT, real-time payments, FX cross-currency, payment clearing, or partner bank systems.
- Ability to collaborate across geographies, manage complex requirements, and adapt to changing priorities.
Tech Stack
AWSDatadog
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.