5 months ago
Remote, CanadaSenior
Responsibilities
- Build scalable backend services integrating Cresta’s AI Agents with customer CCaaS platforms
- Architect real-time conversation state, context propagation, and session lifecycle systems
- Implement AI-to-human handoff mechanisms that preserve context and workflow state
- Develop secure and reliable integrations for voice, chat, messaging, routing, and agent desktop systems
- Collaborate with ML engineers and AI researchers to operationalize AI Agent capabilities
- Ensure high availability, low latency, and observability for real-time conversation systems
- Implement authentication, authorization, compliance, and enterprise security practices
- Improve reliability, performance, and scalability for high-volume production systems
Requirements
- Bachelor’s degree in Computer Science or a related field
- At least 5 years of experience building scalable backend systems in production environments
- Strong experience designing and maintaining robust APIs, including REST and gRPC
- Understanding of distributed systems and real-time communication architectures
- Experience integrating with third-party enterprise platforms and APIs
- Experience with containerized environments such as Kubernetes and Docker
- Experience with cloud platforms such as AWS, GCP, or Azure
- Understanding of system reliability, observability, and enterprise security
- Experience with CCaaS platforms or contact center systems is a plus
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly health and wellness allowance
- Work-from-home office stipend for a remote environment
- Lunch reimbursement for in-office employees
- Three weeks of PTO in Canada
- The role is available in the US and Canada
Tech Stack
Categories
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.