SME ServiceNow Engineer

3 months ago

Chantilly, VA, USAStaff+

Base Salary

$195k - $225k/yr

Responsibilities

Plan system and software development deployments while meeting software compliance standards.
Maintain and enhance the core ServiceNow platform and develop new capabilities based on customer requirements.
Develop, test, deploy, customize, and configure ServiceNow applications, modules, user interfaces, and workflows.
Collaborate with ServiceNow system engineers and developers to deliver solutions and handle configuration changes and requests.
Identify system deficiencies, recommend solutions, and implement corrective actions.
Maintain and continuously improve processes, standards, policies, working methods, and tools.
Ensure consistent and reliable configurations across development, testing, integration, and production environments.
Provide ongoing production and end-user support and document testing and system corrections.
Research, design, develop, and modify enterprise-wide systems and applications software.
Evaluate hardware and software interfaces, operational requirements, and overall system characteristics.

TS/SCI clearance with Polygraph is required.
At least 16 years of relevant experience with a bachelor’s or master’s degree is required.
At least five years of hands-on ServiceNow product development experience is required.
Strong knowledge of the ServiceNow Development Platform and modules including ITSM, ITOM, SPM, HR, CSM, asset management, change management, and customer development is required.
Significant ServiceNow development experience using JavaScript and other coding applications is required.
Oracle or MySQL database administration experience is required.
Ability to estimate work effort, communicate effectively, manage multiple tasks, meet deadlines, and work independently and collaboratively.
Ability to adapt to changing environments and work with emerging technologies and tools.
Ability to deliver enhancements, support implementations, and provide continuous support while preserving system integrity.
High initiative, creativity, and technical ability, along with the ability to identify issues and implement corrective actions.
Should work toward achieving the ServiceNow Certified System Administrator certification while on task.
Desired qualifications include the ServiceNow Certified System Administrator certification, IT project management experience, and familiarity with Scrum, Lean, Agile, and DevOps.
Experience with Java, Ruby, DevOps, and DevSecOps is desired.

Health, dental, and vision insurance.
401(k) plan.
Paid time off.
Short-term disability, long-term disability, and life insurance, including voluntary life insurance.
Stipends and referral bonuses.
On-site role in Chantilly, Virginia supporting a government customer.

51-200 employees