Automation Engineer
Alkami Technology1 day ago
Remote, United StatesMid Level
Responsibilities
- Build, configure, and maintain API-driven integrations across Slack, Salesforce, ServiceNow, Glean, Google Workspace, Workato, and related operational platforms.
- Implement event triggers, data synchronization, webhook handlers, scheduled jobs, and error-handling routines.
- Design and implement Workato recipes and workflows for multi-step processes such as case routing, contact enrichment, alert distribution, and data reconciliation.
- Develop Google Apps Script automations, custom triggers, sidebar tools, scheduled processes, and integrations for Google Sheets, Docs, Drive, Salesforce, and ServiceNow.
- Extend AI-agent capabilities by defining tool schemas, connecting agents to live APIs and approved knowledge sources, authoring system instructions, and enabling approved actions.
- Build Slack bots, slash commands, workflow automations, and notification systems using data from Salesforce, ServiceNow, and Glean.
- Monitor production automations through logging, alerting, failure handling, access controls, and routine maintenance; investigate incidents and coordinate resolution.
- Partner with business teams to identify repetitive processes, document current and future states, track outcomes, and deliver against a prioritized automation backlog.
- Create documentation for technical and nontechnical audiences, including API contracts, workflow logic, agent tool definitions, configuration references, and operational runbooks.
- Participate in solution testing, user acceptance testing, deployment, change management, and post-release validation.
Requirements
- 2–4 years of experience in software engineering, automation engineering, or systems integration with demonstrated API experience.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
- Strong REST API fluency, including OAuth flows, webhook design, pagination, rate limiting, error handling, and debugging with Postman or curl.
- Hands-on Google Apps Script experience, including triggers, external API calls, and tools for Google Sheets or Docs.
- Experience with an iPaaS or workflow automation platform such as Workato, Zapier, Make, or equivalent.
- Salesforce API experience, including REST, Bulk API, or SOQL and familiarity with Contacts, Accounts, and Cases.
- ServiceNow API experience, including Table API, scripted REST, or IntegrationHub.
- Slack platform development experience, including bots, slash commands, interactive message payloads, or Workflow Builder automations.
- Scripting proficiency in Python and/or JavaScript for glue code, data transformation, and scheduled automation jobs.
- Ability to work independently, manage a personal backlog, and deliver working solutions with minimal specification.
- Preferred experience with AI-agent tooling, LLM tools and functions, system prompts, Claude or OpenAI APIs, and Glean.
- Preferred experience with GitLab CI/CD, GitHub Actions, Google Cloud Platform, Gainsight, JIRA, Salesforce-ServiceNow integrations, or B2B SaaS operations.
Benefits
- Remote-first work arrangement in the United States.
- Contractor position.
- Unlimited paid time off.
- 401(k) with employer match.
- Diverse and inclusive company culture with additional benefits.
Tech Stack
Categories
About Alkami Technology
Alkami Technology builds a cloud-based digital banking platform for U.S. banks and credit unions, covering retail and business banking, digital account opening, loan origination, fraud prevention, and data/marketing analytics. It sells modular SaaS products that can be deployed standalone or as a unified platform. Founded in 2009 and headquartered in Plano, Texas, Alkami is a public company trading on Nasdaq under the ticker ALKT.