Responsibilities
- Lead development of business-critical features including self-service onboarding, data blending and deconfliction, and digital account opening
- Shape the company’s technical vision, product roadmap, and architecture decisions
- Own features end to end and help build a strong developer experience
- Use observability and monitoring tools to triage and resolve production issues
- Help hire and mentor engineers as the team grows
Requirements
- Strong track record of shipping high-quality systems with high complexity and scale
- Experience building high-quality user-facing web applications
- Experience working closely with a cross-functional product team
- At least 7 years of engineering experience
- Ability to work primarily as an individual contributor with substantial ownership in an early-stage, fast-paced environment
Benefits
- Competitive salary and equity options
- 100% company-paid insurance premiums for family medical, vision, and dental coverage
- 401K, HSA, and FSA plans
- OneMedical, HealthAdvocate, TalkSpace, and Teladoc memberships
- Technology stipend
- Unlimited PTO
- Paid parental leave
- Office space in San Francisco and New York for in-person working
Categories
About Dispatch
Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.