1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Collaborate with cross-functional stakeholders to gather requirements and translate them into ServiceNow technical designs and workflows.
- Design, build, deploy, and enhance ServiceNow applications, workflows, forms, scripts, and features.
- Integrate ServiceNow with third-party systems and applications to improve data exchange and operational efficiency.
- Troubleshoot and resolve incidents, problems, requests, changes, events, performance issues, integration issues, and application issues across ServiceNow modules.
- Create and optimize reports, dashboards, KPIs, SLAs, and other operational metrics.
- Perform ServiceNow system administration, including user management, access controls, upgrades, and data integrity maintenance.
- Plan and execute ServiceNow upgrades, including testing, defect tracking, resolution, and stakeholder coordination.
- Manage Agile release activities including backlog management, sprint planning, and daily synchronization meetings.
- Create and maintain technical specifications, configuration guides, standard operating procedures, and runbooks.
- Train and mentor junior team members on ServiceNow development best practices.
- Identify opportunities for process and system optimization and implement automation where possible.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 3–5 years of hands-on ServiceNow development and administration experience.
- Certified System Administrator and Certified Application Developer certifications.
- Experience across ServiceNow modules including SPM, HR, SecOps/VR, ITAM, ITOM, and ITSM.
- Experience with ServiceNow catalogs, business rules, scripting, workflows or Flow Designer, ACLs, and integrations.
- Experience integrating ServiceNow with third-party systems or using REST API to build integrations.
- Experience with JavaScript, HTML, CSS, AngularJS, REST API, and JSON.
- Strong troubleshooting, analytical, written, and verbal communication skills.
- Ability to translate technical concepts for non-technical stakeholders and work with global teams.
- Ability to work collaboratively and independently with minimal supervision in a changing environment.
- Fluency in reading and speaking English.
Tech Stack
Categories
About Nielsen
Nielsen provides audience measurement and analytics that quantify who watches, listens, and buys across TV, digital, radio, and streaming. It sells ratings, cross-platform datasets, and advertising effectiveness tools to media owners, advertisers, and agencies on subscription and consulting agreements. Founded in 1923 and headquartered in New York, it operates in 55+ countries and is known for U.S. TV ratings.