BMC Remedy/Helix Developer
General Dynamics Information Technology4 days ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Provide technical guidance on BMC Remedy/Helix application and integration capabilities.
- Gather requirements and produce requirements documents, design documentation, implementation guides, and test scripts.
- Develop workflows, forms, fields, integrations, data import files, and Digital Workplace service offerings.
- Build and maintain REST API, web service, LDAP, and other integrations between Helix and external systems.
- Support incidents, customer requests, change requests, production maintenance, service-level commitments, and continual service improvement.
- Manage sprint work, technical debt, milestones, demonstrations, technical reviews, and approved service interruption windows.
- Troubleshoot issues using logs and maintain system integrity through configuration control and change management practices.
- Communicate with customers, peers, and leadership and participate in on-call rotation, daily scrums, sprint planning, and remote meetings.
Requirements
- 5+ years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with BMC Remedy version 23.x or higher and Helix/Remedy application process flows.
- Experience with SaaS solutions or AWS cloud environments.
- Expert familiarity with one or more Helix applications, including incident, knowledge, change, task, release, service-level, service-request, work-order, reporting, dashboard, Digital Workplace, CMDB, or asset-management applications.
- Experience with Pentaho Spoon, BMC HDM, REST API, or web services for system interfaces or data migration.
- Ability to create and edit Microsoft Word, Excel, PowerPoint, Visio, and SharePoint content; analyze data with Excel; and describe process flows.
- Working knowledge of relational databases, networking concepts, OSI rules, and logging-based troubleshooting.
- Experience gathering and documenting customer requirements, providing demonstrations, and working across multiple projects and team members.
- Ability to work productively in a remote environment and communicate effectively in written and verbal form.
- Ability to obtain and maintain an Interim Secret security clearance before starting.
- CompTIA Security+ CE certification, which may be obtained within three months of the start date.
- BS degree, with additional years of experience potentially accepted in lieu of the degree.
- US citizenship is required.
Benefits
- Remote work from any US location with a full-flex work week where possible.
- Medical, dental, vision, health savings account, disability, life, accident, critical illness, and business travel insurance options.
- 401(k) plan with company match and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year plus 10 paid holidays, prorated based on hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Internal mobility support, career development resources, wellness packages, and a military-friendly workplace.
- Scheduled weekly hours are 40; travel is not required, and the position is currently pending funding.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.