about 4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B Sponsor
Responsibilities
- Develop expertise in Figma Weave's products and customer journeys.
- Interact with customers daily to take ownership of complex problems.
- Troubleshoot customer inquiries and report bugs to Engineering teams.
- Act as the point of contact for critical technical issues and manage customer communication.
- Make recommendations for tooling and process improvements.
- Collaborate with the Learning and Performance team to develop documentation and training materials.
- Identify trends and communicate insights to advocate for bug fixes and feature enhancements.
- Keep the Product Support team updated on high-priority bugs and fixes.
Requirements
- 2+ years of experience in a QA or Support environment for a technical SaaS product.
- Experience troubleshooting and debugging across multiple platforms.
- Strong consultative communication skills for diverse audiences.
- Resilience and adaptability in a fast-paced, changing environment.
Benefits
- Equity options for employees.
- Comprehensive health, dental, and vision insurance.
- Retirement plan with company contributions.
- Generous parental leave and family planning support.
- Mental health and wellness benefits.
- Generous PTO and company recharge days.
- Learning and development stipend.
- Work from home stipend and cell phone reimbursement.