3 days ago
Bengaluru, IndiaStaff+
Responsibilities
- Triage and resolve fulfillment issues from SIM and trouble-ticket queues within SLAs on a 24x7 multi-shift rotation.
- Diagnose Pharmacy fulfillment systems using logs, metrics, dashboards, and data queries, and restore service quickly.
- Coordinate with third-party vendors on robotics and automation hardware incidents, including escalations, diagnostics, and on-site fix validation.
- Resolve network routing and inventory out-of-stock issues affecting fulfillment.
- Route software defects with reproduction steps, impact details, and root-cause data, and track them through resolution.
- Analyze ticket trends and build scripts, automated remediation, self-healing workflows, monitoring, dashboards, alarms, and site-launch readiness checks.
- Maintain runbooks and contribute to Correction of Error reviews for high-severity incidents.
Requirements
- At least 4 years of software development experience or 4 years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience with agile/scrum or a related collaborative workflow.
- Experience troubleshooting and documenting findings.
- Preferred knowledge of UNIX/Linux operating systems.
- Preferred experience analyzing and troubleshooting RESTful web API calls.
- Preferred knowledge of distributed or enterprise applications.
About Amazon
Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.