over 1 year ago
Mumbai, IndiaSenior
Responsibilities
- Understand customer requirements and create implementation strategies.
- Architect, implement, update, and maintain custom backend solutions.
- Integrate third-party services and APIs and build custom connectors.
- Build reusable backend components and encapsulate recurring customer requirements into core product features.
- Optimize applications for performance, scalability, and stability.
- Test and troubleshoot projects for software security and stability.
- Write jobs to move data between customer ecosystems and WebEngage.
- Manage AWS-based deployments, including scaling, monitoring, and performance optimization.
- Write SQL scripts for data processing, transformation, and reporting.
- Provide technical guidance and implementation support to customers and internal teams.
- Collaborate with frontend developers, backend developers, customer success managers, product engineering teams, and external stakeholders.
- Develop and maintain technical documentation.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3–5 years of experience in solutions engineering, software development, or a similar role.
- Proficiency with Node.js for scripting and automation.
- Strong SQL skills, including joins, case statements, and subqueries.
- Experience with ETL processes and data pipelines.
- Knowledge of AWS services, deployments, scaling, and load monitoring.
- Preferred familiarity with Kubernetes and Docker.
- Knowledge of Java for collaboration with backend engineering teams is an advantage.
- Experience with Jira, Postman, and Confluence.
- Preferred experience with cron jobs and Google Cloud Platform services.
- Knowledge of SQL/NoSQL database selection and database design is a plus.
- Basic shell scripting knowledge and understanding of web servers and deployment frameworks are preferred.
- Strong consultative, written, verbal communication, and customer problem-solving skills.
Benefits
- Inclusive, relaxed, creative, and productive work culture with autonomy, open communication, growth opportunities, and work-life balance.
- Learning, mentorship, and access to cutting-edge tools, including a MacBook for employees.
- Medical insurance, mental health programs, and a contemporary leave policy.
Tech Stack
Categories
Solutions Engineering
About WebEngage
WebEngage builds a customer data platform and marketing automation suite for consumer brands, combining unified profiles, journey orchestration, and multichannel messaging across mobile, web, email, and more. It sells its SaaS platform to B2C companies to improve engagement and retention across industries like ecommerce, fintech, and media. Founded in 2011 and headquartered in Mumbai, it is privately held and serves markets across India, the Middle East, and Southeast Asia.