1 day ago
Toronto, CanadaSenior
Responsibilities
- Own the end-to-end technical pre-sales process, including scoping customer use cases, articulating business value, designing and demonstrating Sierra’s platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout strategic sales cycles and build relationships with C-suite executives, technical leaders, enterprise architects, engineering leaders, and security teams.
- Coordinate contributions from Agent Development, Product, Security, Legal, and Sierra leadership to keep strategic opportunities aligned.
- Mentor Sales Engineers, set standards for demos and pilots, and write playbooks for strategic deals and go-to-market processes.
- Support accounts after the sale through Agent Development handoff, launch, expansion, and new-use-case planning.
- Share customer insights with Product leadership and help inform the product roadmap.
- Use AI tools for discovery preparation, solution design, demo and prototype building, and technical proposals while ensuring the accuracy of customer-facing materials.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with strategic customers and consistently handling deal sizes of $1M+.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Strong relationship-building experience with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate growth.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plan eligibility for full-time employees, subject to applicable terms and policies.
- The company is primarily in-person in San Francisco, with growing offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.