1 day ago
Toronto, CanadaMid Level / Senior
Responsibilities
- Partner with Sales to win enterprise deals and grow existing customers.
- Take opportunities from discovery to tailored, working AI agents across prospects and existing customers.
- Scope customer use cases, articulate business value, design and demo Sierra’s platform, and lead technical and architecture reviews.
- Work with CX, IT, security, procurement, executives, and other decision-makers throughout the sales cycle.
- Remain involved after the sale through Agent Development handoff, launch, and expansion to new use cases.
- Mentor newer Sales Engineers and create reusable assets for the industry or team.
- Develop expertise in the consumer business services industry and its sales motions.
Requirements
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with large enterprise customers and deal sizes ranging from $500K to $1M.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Experience building relationships with prospects, executives, and technical leaders.
- Ability to connect customer business problems to Sierra’s solutions and communicate with technical and non-technical audiences.
- Ability to use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals while maintaining accuracy.
- Experience growing accounts beyond the initial sale.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee provided.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee benefits may vary by region; the company is primarily in-person and based in San Francisco.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.