1 day ago
Toronto, CanadaMid Level
Responsibilities
- Partner with Sales counterparts to win enterprise deals and grow existing customers.
- Lead the end-to-end technical pre-sales process, including discovery, use-case scoping, solution design, demos, business-value articulation, and architecture reviews.
- Build tailored, working Sierra agents for prospects and customers in days rather than weeks.
- Serve as the trusted technical expert throughout sales cycles and communicate solutions to technical and non-technical audiences.
- Collaborate with Sales, Product, and Agent Engineering teams to support go-to-market efforts and improve agents through customer-driven product development.
- Develop industry expertise and scale successful sales patterns across multiple sub-industries and use cases.
- Use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals while maintaining accuracy.
Requirements
- 3–4+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading enterprise sales processes involving deal sizes of $200,000–$500,000.
- Experience building demos, presenting to customers, and working in a go-to-market function.
- Experience building relationships with prospects, executives, and technical leaders.
- Ability to connect customer business problems to Sierra’s solutions and explain them to technical and non-technical audiences.
- Ability to manage a high volume of concurrent deals while switching between industries and use cases without sacrificing quality.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a country-dependent retirement plan.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, discretionary benefit stipend, and free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies.
- The company is primarily in-person in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.