Senior Software Support Engineer
Celonis
28 days ago
Madrid, Spain
Senior / Mid Level
H1B Sponsor
Responsibilities
- Provide 2nd Level technical support for customer issues across Celonis Systems & Products.
- Serve as a Technical Contact for Premier Customers.
- Take ownership of complex cases, driving and resolving them according to ITSM processes.
- Perform analysis, diagnosis, and recovery of complex technical issues.
- Participate in Root Cause Analysis (RCA) cycles to improve the support Knowledge Base.
- Contribute to Continual Service Improvement (CSI) initiatives.
- Prepare and deliver Webcasts on selected technical topics.
- Participate in an on-call schedule for global coverage.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related IT field.
- Minimum 3 years of Technical Support experience with complex issues.
- ITIL v3 Foundation Certification; additional ITIL certification is a plus.
- AWS or Azure certification and/or experience in Kubernetes/containerized environments.
- Proven experience with heterogeneous Linux/Unix systems.
- Proficient in at least one programming language (e.g., Java) or scripting language (e.g., Python).
- Experience with major database systems (e.g., SAP HANA, Oracle, MS SQL Server).
- Goal-oriented and structured approach to problem-solving in virtual/cloud environments.
Benefits
- Work with leading process mining technology.
- Clear career paths, internal mobility, and dedicated learning programs.
- Generous PTO, hybrid working options, and company equity.
- Access to gym subsidies, counseling, and well-being programs.
- Community support through inclusion and belonging programs.
- Opportunity to make a meaningful impact in a values-driven company.
- Collaborate with a dynamic, international team.
Tech Stack
AWSAzureJavaKubernetesLinuxMicrosoft SQL ServerPython
Categories
BackendData EngineeringDevOpsTesting