ServiceNow Quality Assurance Engineer
CACI International2 days ago
Base Salary
$75k - $158k/yr
Responsibilities
- Collaborate with product, development, and IT teams to translate hardware, software, user-story, and acceptance-criteria requirements into comprehensive testing activities.
- Design, develop, and execute test plans, test cases, and test scripts for hardware, software, and integrated end-to-end solutions.
- Conduct functional, regression, integration, system, non-functional, performance, security, usability, and user acceptance testing.
- Lead ServiceNow SAM Pro testing for software discovery, reconciliation, license compliance, optimization recommendations, entitlements, contracts, financial data, usage data, and reporting.
- Identify, document, track, and manage defects using Jira or ServiceNow ITSM, and provide test-progress and product-quality reports to stakeholders.
- Participate in Agile ceremonies and contribute to automated test scripts, frameworks, and pipeline integration where applicable.
Requirements
- U.S. citizenship and an active Secret clearance are required.
- At least 10 years of relevant experience is required; a bachelor's degree in an applicable field may substitute for 5 years of experience.
- At least 5 years of progressive experience in quality assurance or software/hardware testing is required.
- Hands-on experience testing both hardware and software systems and their interdependencies is required.
- At least 2 years of dedicated ServiceNow testing experience, including ServiceNow SAM Pro, is required.
- Knowledge of ITAM principles and functional, non-functional, integration, system, regression, and UAT methodologies is required.
- Experience with Agile/Scrum environments and test-management or defect-tracking tools such as Jira and ServiceNow ITSM is required.
- Strong analytical, problem-solving, critical-thinking, communication, presentation, and interpersonal skills are required.
- Preferred qualifications include ServiceNow CIS-SAM or CSA certification, ITIL Foundation certification, test automation experience, Python, Selenium, Robot Framework, Postman/Newman, JavaScript, PowerShell, SQL, and government-contracting experience.
Benefits
- Full-time regular employee position with up to 10% continental U.S. travel.
- Flexible time off, learning and development resources, healthcare, wellness, financial, retirement, family support, continuing education, and time-off benefits.
Tech Stack
Categories
About CACI International
CACI International is a public government contractor that delivers enterprise IT, cybersecurity, electronic warfare, space, and intelligence solutions to U.S. defense, intelligence, and federal civilian customers. It provides systems engineering, software and data services, and mission support across C4ISR and business systems, primarily through long-term government contracts. Founded in 1962 and headquartered in Reston, Virginia, CACI trades on the NYSE under the ticker CACI.