Staff Technical Solutions Engineer, Platform

Databricks

9 months ago

São Paulo, Brazil

Staff+

H1B Sponsor

Responsibilities

Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform.
Engage with customers to understand their technical issues and provide actionable solutions.
Lead the resolution of high-priority incidents and conduct root cause analyses.
Collaborate with engineering, product management, and DevOps teams to drive platform improvements.
Create and maintain documentation on support procedures and known issues.
Monitor platform performance metrics and implement optimizations.
Manage the deployment of platform upgrades and patches.
Collect and analyze customer feedback for continuous improvement.

Minimum of 8 years of experience in a technical support or engineering role related to Databricks or big data technologies.
Deep understanding of Databricks architecture and Apache Spark, with experience in cloud platforms like AWS, Azure, or GCP.
Strong capabilities in designing and managing data pipelines and distributed computing.
Proficiency in Unix/Linux administration and familiarity with DevOps practices.
Exceptional verbal and written communication skills for conveying technical information.
Proven experience in managing high-impact customer interactions and ensuring a positive experience.
Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree or certifications are preferred.

Work with cutting-edge technology in a fast-paced, innovative company.
Opportunities for professional development and career advancement.
Collaborate with a talented and motivated team dedicated to excellence and continuous improvement.

Apache HadoopApache KafkaApache SparkAWSAzureDatabricksGoogle Cloud PlatformLinux