Agentic Workflow Engineer
Western Governors University4 days ago
Salt Lake City, UT, USASenior
Base Salary
$98k - $147k/yr
Responsibilities
- Design, develop, test, and implement AI-enabled workflows and agentic solutions for complex business processes.
- Translate business requirements and process opportunities into technical designs, executable AI tasks, multi-step agent workflows, prototypes, and scalable solutions.
- Integrate AI agents with enterprise applications, APIs, MCP-enabled tools, data sources, and business systems.
- Apply programming and software engineering practices to build, debug, evaluate, monitor, and continuously improve solutions.
- Design responsible AI controls including autonomy levels, human verification, access controls, exception handling, escalation, and monitoring.
- Analyze current-state processes and engineer future-state workflows that improve productivity, service levels, quality, cost performance, and operational efficiency.
- Establish testing and evaluation approaches covering accuracy, reliability, performance, edge cases, ambiguity, and failure conditions.
- Develop KPIs, OKRs, measurement plans, business cases, and value tracking in partnership with Finance and business stakeholders.
- Create reusable engineering patterns, technical standards, and implementation practices for AI-native workflows.
- Collaborate with executives, senior leaders, IT, systems engineers, enterprise architects, product managers, and cross-functional partners.
- Coach team members and university employees in AI-enabled workflow engineering and process transformation practices.
- Communicate solution designs, project status, risks, recommendations, and business outcomes to technical and non-technical stakeholders.
- Travel occasionally, up to 20%, including company summits, conferences, and business-related events.
Requirements
- Bachelor’s degree in computer science, software engineering, information systems, industrial engineering, operations research, or another relevant engineering, business, or technical discipline.
- At least 5 years of related experience in software development, AI-enabled solutions, workflow automation, systems integration, or business process engineering.
- Equivalent relevant experience may substitute for the education requirement, generally at a rate of one year of experience for one year of education, at the hiring manager’s discretion.
- Knowledge of applied artificial intelligence, large language models, agentic AI concepts, APIs, MCPs, system integration, data structures, and workflow orchestration.
- Proficiency in programming and software development fundamentals, including developing, debugging, and maintaining solutions using languages such as Python.
- Understanding of AI evaluation, testing, error handling, monitoring, responsible AI practices, human oversight, and access controls.
- Ability to analyze complex business processes, identify improvement opportunities, and translate business needs into practical technical solutions.
- Ability to analyze operational data, establish performance measures, mitigate risks, and draw actionable insights.
- Strong communication, problem-solving, strategic thinking, business acumen, and stakeholder collaboration skills.
- Working knowledge of project management methodologies, particularly Agile or iterative development approaches.
- Preferred: master’s degree in a relevant technical or engineering discipline.
- Preferred: experience with human-in-the-loop AI workflows, AI evaluations, Claude, Claude Code, generative AI platforms, AI-enabled applications, agentic workflows, intelligent automation, enterprise integrations, AI governance, and cloud platforms.
- Preferred: business process engineering, process improvement, enterprise transformation, future-state operating models, value measurement, and senior-leader partnership experience.
Benefits
- Full-time regular position with a standard 40-hour workweek.
- Medical, dental, vision, telehealth, and mental healthcare benefits.
- Health savings account and flexible spending account.
- Basic and voluntary life insurance, disability coverage, accident coverage, critical illness coverage, and hospital indemnity coverage.
- Legal and identity theft coverage.
- Retirement savings plan and wellbeing program.
- Discounted WGU tuition.
- Flexible paid time off and flexible paid sick time with no accrual requirement.
- Eleven paid holidays and other paid leaves, including up to 12 weeks of parental leave.
- Occasional travel of up to 20%, including typically one to two required company summits per year.
Tech Stack
Categories
About Western Governors University
Western Governors University is a nonprofit, accredited online university offering competency-based bachelor’s and master’s degree programs for working adults in business, IT, teaching, and healthcare. It operates a tuition-based model with flat-rate terms that let students advance as they demonstrate proficiency. Founded in 1997 by 19 U.S. governors and based in the Salt Lake City, Utah area, WGU serves students nationwide through fully remote instruction and support.