4 months ago
Responsibilities
- Act as a primary or escalation responder in a 24/7 on-call rotation and lead or support major incident response.
- Coordinate triage, mitigation, resolution, post-incident reviews, and corrective actions across Engineering, Infrastructure, Security, and Product teams.
- Own service health monitoring and design alerting strategies aligned with SLIs and SLOs.
- Build and maintain dashboards, reduce alert fatigue, and improve observability signal-to-noise ratios.
- Automate repetitive operational tasks, develop NOC/SRE scripts and tools, and implement self-healing or auto-remediation.
- Support Linux systems, cloud platforms, and Kubernetes or containerized environments.
- Assist with capacity planning, availability reviews, and operational readiness for production releases.
- Improve runbooks, playbooks, escalation paths, and system design for reliability.
Requirements
- Strong Linux systems administration and experience with incident management and production support.
- Familiarity with AWS, Azure, GCP, Docker, Kubernetes, and monitoring or alerting platforms.
- Scripting or programming experience with Python, Bash, Go, or similar.
- Understanding of networking fundamentals including DNS, TCP/IP, and load balancing.
- Experience working in 24/7 NOC or production operations environments.
- Ability to coordinate incidents calmly and communicate effectively in writing and verbally.
- Preferred experience defining or operating to SLOs and SLIs, migrating from a traditional NOC to an SRE model, using Terraform or Ansible, and working in security, compliance, or regulated environments.
Benefits
- Remote role, indicated by #LI-Remote.
- Individual contributor position reporting to the Manager, Network Operations.
- 24/7 on-call rotation and production operations environment.
Tech Stack
AnsibleAWSAzureBashDatadogDockerGoGoogle Cloud PlatformGrafanaKubernetesLinuxPrometheusSplunkTerraform
Categories
DevOpsSite Reliability
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.