1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Lead the design, development, and configuration of software applications.
- Act as the primary technical point of contact and own the project’s technical direction.
- Serve as a subject matter expert and coordinate with multiple teams and stakeholders.
- Make team decisions and provide solutions for immediate and cross-functional teams.
- Design and implement cloud-based contact center solutions using Amazon Connect.
- Integrate telephony systems with customer relationship management platforms.
- Troubleshoot and optimize application performance within Amazon Connect environments.
- Use scripting and automation to streamline workflows and improve user experience.
- Drive continuous improvement in team productivity and software quality.
- Mentor junior team members and support their professional development.
Requirements
- At least 7.5 years of experience in Amazon Connect is required.
- Proficiency in Amazon Connect is required.
- Experience designing and implementing cloud-based contact center solutions.
- Strong knowledge of telephony systems and CRM platform integrations.
- Ability to troubleshoot and optimize applications in Amazon Connect environments.
- Familiarity with scripting and automation.
- 15 years of full-time education is required.
Benefits
- The position is based at the Accenture office in Chennai.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.