Responsibilities
- Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets.
- Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure.
- Design multi-tenant systems serving multiple partners through configuration rather than code forks.
- Build safety and compliance capabilities including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployments through observability, alerting, incident response, and SLA performance.
- Build platform capabilities that forward-deployed engineers use for partner telephony integrations and go-lives.
- Contribute through code reviews, architecture reviews, mentoring, and pragmatic technical decision-making.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and genuine full-stack range.
- Hands-on realtime systems experience such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products.
- Strength with React and TypeScript plus backend depth in Scala or another JVM language and/or Python.
- Cloud infrastructure experience on GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- An operable-systems mindset covering SLAs, observability, on-call rotations, and rollback plans.
- Ability to communicate effectively across product, design, and operations while breaking down complex problems and shipping iteratively.
- Familiarity with AI coding tools and the judgment to review, correct, and own shipped work.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is preferred.
- Working knowledge of cloud telephony or CPaaS platforms such as Twilio, Amazon Connect, Genesys, or LiveKit is preferred.
- Experience with customer service, CRM, contact center, or workflow automation tools is preferred.
- Familiarity with travel technologies such as PSS/GDS or hotel PMS/CRS is a plus.
Benefits
- Independent Contractor engagement under a Contract for Services, requiring self-employed or Personal Service Company status, business registration, and professional indemnity insurance.
- Carrot Cash travel stipend.
- FlexDesk All Access Pass and work-from-home stipend.
- Remote work arrangement indicated by the #LI-Remote designation.
- Competitive salary and pre-IPO equity packages are mentioned, but no base salary amount is stated.
Tech Stack
Categories
About Hopper
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.