2 months ago
Remote, IrelandSenior
Responsibilities
- Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets.
- Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure.
- Design multi-tenant systems serving multiple partners through configuration rather than code forks.
- Build safety and compliance capabilities including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployments through observability, alerting, incident response, and SLA performance.
- Build platform capabilities that forward-deployed engineers use for partner telephony integrations and go-lives.
- Contribute through code reviews, architecture reviews, mentoring, and pragmatic technical decision-making.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and genuine full-stack range.
- Hands-on realtime systems experience such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products.
- Strength with React and TypeScript plus backend depth in Scala or another JVM language and/or Python.
- Cloud infrastructure experience on GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- An operable-systems mindset covering SLAs, observability, on-call rotations, and rollback plans.
- Ability to communicate effectively across product, design, and operations while breaking down complex problems and shipping iteratively.
- Familiarity with AI coding tools and the judgment to review, correct, and own shipped work.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is preferred.
- Working knowledge of cloud telephony or CPaaS platforms such as Twilio, Amazon Connect, Genesys, or LiveKit is preferred.
- Experience with customer service, CRM, contact center, or workflow automation tools is preferred.
- Familiarity with travel technologies such as PSS/GDS or hotel PMS/CRS is a plus.
Benefits
- Independent Contractor engagement under a Contract for Services, requiring self-employed or Personal Service Company status, business registration, and professional indemnity insurance.
- Carrot Cash travel stipend.
- FlexDesk All Access Pass and work-from-home stipend.
- Remote work arrangement indicated by the #LI-Remote designation.
- Competitive salary and pre-IPO equity packages are mentioned, but no base salary amount is stated.
Tech Stack
Categories
About Hopper
Hopper builds a mobile travel marketplace and a B2B platform (Hopper Technology Solutions) that sells flights, hotels, cars, homes, and travel-fintech products like Price Freeze, Cancel for Any Reason, and disruption assistance to consumers and partner brands. The privately held company is headquartered in Montreal and powers partner‑branded portals such as Capital One Travel and works with airlines like Air Canada and platforms like Uber; its app has surpassed 120 million downloads.