9 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Collaborate with sales, account, bid, and other stakeholders to understand customer requirements and design tailored ServiceNow solutions.
- Lead technical responses to RFPs and RFIs and create solution deliverables and proposals.
- Conduct customer workshops, bid defense activities, demonstrations, presentations, and proofs of concept.
- Design and implement ServiceNow integrations and AI infrastructure agent solutions for incident handling, request fulfillment, workflow orchestration, monitoring, and reporting.
- Configure and extend ServiceNow modules for intelligent routing, prioritization, knowledge suggestions, and other automation capabilities.
- Optimize AI agent performance, data pipelines, and ServiceNow integrations using operational metrics and analytics.
- Create technical designs, runbooks, standards, and deployment guidance for hybrid environments.
- Implement monitoring, alerting, access control, logging, and data protection practices.
- Troubleshoot complex AI agent and ServiceNow incidents, identify root causes, and implement corrective actions.
- Guide project teams on AI infrastructure engineering and analytics best practices and evaluate relevant tools and ServiceNow features.
Requirements
- At least 9 years of ServiceNow presales experience is stated in the primary role description.
- The additional qualifications request 8–10 years of experience designing and implementing enterprise-grade infrastructure solutions focused on AI-powered automation.
- Expert hands-on proficiency with ServiceNow configuration, customization, integration, incident management, request management, and workflow capabilities is required.
- Strong analytics experience covering data modeling, metric definition, insight generation, and continuous improvement is required.
- Strong programming and scripting skills for connectors, automation scripts, and integration components are required.
- Advanced monitoring and observability experience for performance, reliability, and user-experience analysis is required.
- Experience designing solutions, developing technical proposals, delivering client presentations, and creating proofs of concept is required.
- Fluent English communication skills and the ability to collaborate effectively in a hybrid work model are required.
- ServiceNow Certified System Administrator or an equivalent AI and analytics certification is required.
- ITIL V3/V4 Foundation and Certified Implementation Specialist credentials are preferred or desired.
Benefits
- Full-time employment.
- Locations include Chennai, Bangalore, and Hyderabad.
- Hybrid work model.
- Collaborative environment, work with industry leaders, and opportunities for career growth and professional development.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.