BMC Remedy/Helix Developer
General Dynamics Information Technology2 months ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Provide technical guidance on BMC Remedy/Helix application and integration capabilities.
- Gather requirements and create requirements documents, design documentation, implementation guides, and test scripts.
- Develop Helix workflows, forms, fields, data imports, REST API and web-service integrations, LDAP integrations, and Digital Workplace service offerings.
- Support incidents, customer communications, change requests, Jira stories, production maintenance, and service-level objectives.
- Manage sprint work, technical debt, demonstrations, milestones, and deliverables across onboarding, sustainment, and service-improvement projects.
- Maintain system integrity through configuration control, change-management, and prescribed operating procedures.
- Participate in on-call rotation, daily scrums, sprint planning, technical reviews, and approved service interruption windows.
Requirements
- 5+ years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with SaaS solutions or AWS cloud environments and BMC Remedy version 23.x or higher.
- Expert familiarity with one or more Helix applications, such as Incident Management, Change Management, Service Request Management, CMDB, Asset Management, or Digital Workplace Portal.
- Experience with Pentaho Spoon, BMC HDM, REST APIs, or web services for system interfaces or data migration.
- Experience gathering and documenting customer requirements, providing demonstrations, managing multiple projects, and working with remote teams.
- Ability to use Microsoft Word, Excel, PowerPoint, Visio, SharePoint, relational databases, networking concepts, OSI rules, and logging for troubleshooting.
- BS degree required; additional years of experience may be considered in lieu of the degree.
- CompTIA Security+ CE certification required and may be obtained within three months of starting.
- Must be a US citizen and able to obtain and maintain an Interim Secret security clearance before the start date.
Benefits
- Fully remote work with a full-flex work week where possible and 40 scheduled hours per week.
- Medical, dental, vision, HSA-eligible plan options, 401(k) with company match, disability, life, accident, and critical-illness insurance options.
- Paid vacation, sick and personal leave, holidays, parental, military, bereavement, and jury-duty leave, including up to 160 hours of paid family leave for eligible employees.
- Career growth resources, internal mobility support, wellness packages, and a military-friendly workplace.
- No travel required; position is pending funding.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.