ServiceNow Developer (Journeyman)
DecisionPoint Technologies, Inc.2 years ago
Responsibilities
- Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities for the ENLIST ITSM operating model.
- Develop workflows, catalog items, forms, business rules, client scripts, UI policies, notifications, approvals, automations, scheduled jobs, and integrations.
- Design and support CMDB data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.
- Configure SLA/SLO definitions, controls, escalations, performance reporting, dashboards, scorecards, knowledge bases, and operational views.
- Develop and maintain REST, SOAP, IntegrationHub, import-set, transform-map, and other platform integrations.
- Implement platform access controls, roles, groups, user criteria, permissions, service-portal capabilities, and self-service enhancements.
- Perform unit, functional, integration, regression, workflow, permissions, data-validation, and user-acceptance testing.
- Support release readiness, deployments, post-release validation, defect remediation, troubleshooting, documentation, and configuration management.
- Participate in planning, backlog refinement, technical reviews, demonstrations, retrospectives, release planning, and continual-improvement initiatives.
- Protect sensitive government and program information while recommending platform improvements, automation opportunities, and technical-debt remediation.
Requirements
- Active Secret clearance or higher is required.
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field is required.
- At least six years of relevant professional experience is required.
- Current ServiceNow Certified System Administrator certification is required.
- Preferred qualifications include ServiceNow enterprise or government experience, ITSM, CMDB, Service Catalog, Knowledge Management, Performance Analytics, IntegrationHub, Flow Designer, Workflow Editor, App Engine Studio, and ServiceNow Studio experience.
- Preferred qualifications include JavaScript, Glide APIs, HTML, CSS, XML, JSON, REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integration experience.
- Preferred qualifications include CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, health dashboards, SLA/SLO configuration, and Performance Analytics experience.
- Additional preferred certifications include ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL Foundation or higher.
- Preferred experience includes Automated Test Framework, source control, continuous integration, automated deployment, ServiceNow DevOps, Agile, Scrum, DevSecOps, or hybrid software-delivery methods.
- Candidates should have strong software-development, configuration, integration, troubleshooting, analytical, documentation, communication, and configuration-management abilities.
Benefits
- The positions are remote, with preference given to candidates located in or near Chicago.
- Applicants authorize DecisionPoint to share their resume and included personal information with subsidiaries, affiliates, and teaming partners for consideration for this and comparable positions.
- Applying acknowledges and consents to having the applicant’s resume included in an active competitive government contract bid.
Tech Stack
Categories
About DecisionPoint Technologies, Inc.
DecisionPoint Technologies, Inc. provides enterprise mobility and edge technology integration for large organizations, combining its IntelliTrack asset and inventory platform with managed services such as device lifecycle management, RFID, and help desk support. The company sells hardware, software, and implementation/support services to enterprises in supply chain, retail, and government. Headquartered in Baltimore, Maryland, it operates across the U.S. and Canada and is privately held.