8 months ago
Base Salary
$240k - $280k/yr
Responsibilities
- Coordinate product launches across User Operations teams and external partners to ensure execution and support readiness
- Architect automated launch-readiness workflows, dashboards, and alerting systems
- Develop feedback loops connecting support, product, and engineering insights
- Prototype solutions with ChatGPT, Jupyter notebooks, Retool, and similar tools before hardening them with Engineering
- Collaborate with Product, Engineering, Marketing, Legal, and Operations on launch goals, timelines, and readiness metrics
- Identify rollout risks and propose solutions that protect customer experience and service levels
- Automate repetitive processes with scripts, agents, and LLM-powered workflows
Requirements
- 4+ years of experience in project launch coordination, particularly in a customer support environment
- Production-grade coding ability in Python, SQL, or similar languages
- Experience or interest in developing internal tools, workflow engines, and lightweight platforms
- Understanding of GTM workflows and thoughtful systems design
- Ability to navigate ambiguity and collaborate cross-functionally
- Commitment to creating exceptional experiences for internal systems
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office work arrangement
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.