7 months ago
Base Salary
$240k - $280k/yr
Responsibilities
- Coordinate product launches across User Operations teams and external partners to ensure execution and support readiness
- Architect automated launch-readiness workflows, dashboards, and alerting systems
- Develop feedback loops connecting support, product, and engineering insights
- Prototype solutions with ChatGPT, Jupyter notebooks, Retool, and similar tools before hardening them with Engineering
- Collaborate with Product, Engineering, Marketing, Legal, and Operations on launch goals, timelines, and readiness metrics
- Identify rollout risks and propose solutions that protect customer experience and service levels
- Automate repetitive processes with scripts, agents, and LLM-powered workflows
Requirements
- 4+ years of experience in project launch coordination, particularly in a customer support environment
- Production-grade coding ability in Python, SQL, or similar languages
- Experience or interest in developing internal tools, workflow engines, and lightweight platforms
- Understanding of GTM workflows and thoughtful systems design
- Ability to navigate ambiguity and collaborate cross-functionally
- Commitment to creating exceptional experiences for internal systems
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office work arrangement
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.