7 days ago
Opole, Poland +5 moreSenior
Responsibilities
- Define architecture for incident, change, problem, and request management processes.
- Design workflow and orchestration capabilities combining automation, AI services, and human decision-making.
- Establish principles for AI governance, agent permissions, and operational oversight.
- Design AI-assisted solutions across chat, email, and voice channels.
- Define knowledge management architecture, governance, taxonomy, and information lifecycle processes.
- Create architecture documentation, technical designs, and implementation guidelines.
- Translate business needs into scalable technical solutions with cross-functional stakeholders.
- Provide architectural leadership throughout the product lifecycle.
Requirements
- Experience designing enterprise IT operations and IT service management solutions.
- Strong understanding of incident, change, problem, and request management processes.
- Knowledge of service delivery models, SLA governance, compliance requirements, and operational best practices.
- Experience designing automation and AI-enabled solutions, including orchestration and workflow platforms.
- Understanding of AI governance, human-in-the-loop processes, and responsible AI practices.
- Experience designing knowledge management, data architecture, or information governance solutions.
- Strong stakeholder management, communication, and advisory skills.
- Ability to create clear architecture documentation and technical designs.
- Experience working with Azure and AWS cloud platforms.
- Knowledge of enterprise integration patterns, security principles, networking, and CI/CD practices.
Benefits
- Yearly financial bonus, private medical care through Medicover, preferential additional medical packages, life insurance, and access to the NAIS benefit platform.
- Access to more than 70 training tracks with certification opportunities, plus Education First, TED Talks, and Udemy Business materials and training.
- Hybrid working model after onboarding with office and home working, including a home office package with a laptop, monitor, and chair.
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.