Site Reliability Engineer
TextNow, Inc.4 months ago
Waterloo, CanadaSenior
Responsibilities
- Design, build, and maintain scalable, resilient, and highly available infrastructure and services.
- Develop infrastructure automation and infrastructure as code using Terraform, Ansible, and related tools, preferably on AWS.
- Participate in on-call rotations, troubleshoot production issues, lead incident resolution, conduct post-mortems, and implement corrective actions.
- Implement and improve observability, logging, metrics, monitoring, and performance optimization practices.
- Collaborate with software engineers, DevOps, product teams, and leadership to improve reliability from development through production.
- Identify improvements to architecture, automation, and operational practices and contribute to SRE best practices.
- Use AI tools across engineering, testing, debugging, documentation, and operational analysis.
Requirements
- 5+ years of experience in an operationally focused role such as SRE, DevOps, or infrastructure engineering.
- Deep understanding of reliability, scalability, performance optimization, and cloud infrastructure operations.
- Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools.
- Experience handling production incidents, analyzing root causes, and implementing long-term fixes.
- Experience with scripting, automation, logging, metrics, monitoring, and observability practices.
- Ability to collaborate cross-functionally with engineering, product, and leadership teams.
Benefits
- Free phone service, unlimited vacation, 12 paid holidays, and a strong work-life blend.
- Employee stock options and competitive pay.
- Health, dental, vision, short-term disability, and long-term disability benefits.
- $750 annual wellness benefit or healthcare spending account.
- RRSP matching in Canada and 401(k) in the USA.
- Parental leave for eligible employees and learning and development opportunities.
- Travel several times a year for team events and company-wide off-sites.
About TextNow, Inc.
TextNow builds a free, app-based wireless phone service that provides calling, texting, and basic data on iOS and Android. Its freemium model combines an ad-supported tier with optional paid plans, and it operates much of its own network infrastructure to keep costs low. Founded in 2009 and headquartered in Waterloo, Ontario, the privately held company serves millions of users across North America.